Disclosure: All video games are in working condition and if you get one that does not work must notify us with 5 days of receipt. We mark and note all games going out we do not do refunds or exchanges on games if they do not work, we will resurface them or repair them if we are notified in the 5 days from the day you received the items. We put marks on all disks and carts if any of these markings are missing or altered no repair will be done and you will be responsible for returned shipping to you. We test all games when we receive them. Before you send us an email, please try our troubleshooting for cart games. Take a cotton swab with high-proof alcohol and rub across pins until no black comes off then try cartridge again. Repeat at least two times before determining it is not functioning as these games get dirty even after we clean them and put them in bags. All pictures are for display purposes only and are not the exact copy you will receive. We guarantee you will get a legitimate copy of the game you purchased unless stated in the title, but we do not guarantee condition labels may be worn and or damaged missing some of it, or have sticker residue or stickers we cannot remove on them. These are normal wear and tear and will not be refunded or exchanged. They also may have small damage and may have yellowing or color discoloration on them, but it will not affect the game play. Disk games have a case and artwork unless stated disk only.